Sewsimplecbr Hume reviews

1651799448

Ineska Harrison

google

Thank you for your review. Yes I apologised for you being given incorrect information at the time you booked the machine into the store. Upon invesigation we noted the overlooper had contacted fabric during machine operation causing the looper to break. We ordered an original manufacturer part from the Juki distributor and we had to wait some time for this to arrive. As a matter of courtesy we only charged you or basic service charge of $75.00 plus the looper charge. At no time were we rude and went out of our way to explain the costs involved and that the machines was damaged by accidental operation. Again apologies for any missunderstanding.

1651802448

1

Purchased a Juki overlocker from sew simple, which broke after 8 months while sewing a fabric that should not of broken the part. When i brought it in for repair the technician assured me it was covered under warranty. However 3 weeks after dropping it off I was told that is would cost $195 to repair and that they would ring me when it was ready to collect. When I went to collect it and questioned the cost of the repair the owner was rude, condescending, racist towards about his technician and belittling towards us. It was so embarrassing that his kind female employee has to apologise for his poor behaviour and communication. When i looked online at the cost of an authentic replacement part, they had charged me 3 times the price I could purchase it for online. I will never go back there again, to be abused instead of receiving any customer!

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Sophie Coulter

google

1

Possibly the worst customer service I’ve had in a while. Booked in my embroidery machine for a service and they said it would take about 10 days. 14 days passed by and I’d heard nothing so I rang up. They hadn’t even started. This kept happening. In total it took 10 WEEKS to get my machine back during which they made no attempt to contact me to update me on the progress. They also didn’t seem to care that it had been so long. I followed up about 6 times and only the last time did I get a really throw away apology with lots of excuses. I was offered nothing for the inconvenience and not kept up to date at all. I use the machine for my business and I lost a lot of business from this ordeal. If they’d told me up front it would take 2.5 months to fix I would have taken it elsewhere. There’s no excuse for not keeping me in the loop and there’s really no excuse for 10 weeks to fix it when I’ve been quoted 10 days. I would’ve been fine if it had take a little longer had they actually told me.

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Aleria Taylor

google

Thank you Aleria we strive to assist our long distance clients as if they are locals

1655454731

5

Fantastic service! Always willing to help out and provide information that will send you in the right direction for any of your sewing needs!

1698626205

Kerstin Dunkin

google

No problem, thank you for your review

1700282793

5

Sew Simple helped me source some spare parts for my old vintage Husqvarna sewing machine. I took the machine to the shop and they assisted fitting the drive belt properly. Now the sewing machine performs very well.

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Waz Hay

google

We strive hard to help our clients

1655454869

3

Great for your sewing needs